Our customer service: An absolute priority

The SESCO team takes care of all operations, from the order form to delivery, and we handle any required follow-up and after-sales service. We also maintain permanent merchandise reserves and remain available to you throughout the year.

Your satisfaction is an absolute priority for us. We are intensifying our efforts to innovate in order to achieve it.

SESCO offers schools a service that takes charge of all operations:

• Preparing order forms
• Checking product availability from publishers and suppliers
• Distributing orders
• Managing postal or online orders
• Managing and delivering any out-of-stock products

SESCO offers teachers the following services:

• Buying guides and correction guides
• Rapid delivery throughout the year

Textbooks that are forthcoming or being reprinted

It can happen that teachers select a textbook that is still forthcoming or currently being reprinted. Will the textbooks be delivered before the start of the school year? We face such challenges every year. Even though we maintain close bonds with publishers, they cannot guarantee a delivery date. For out-of-print works, SESCO offers schools a number of options. We can offer a refund, replace the textbook with an equivalent publication or buy the reproduction rights for the book.

Our team acts proactively to provide you with the best replacement solutions.  Feel free to contact us.