FAQ

  • If your school or your level do not appear in the list, please contact customer service.
  • Our offices are open from Tuesday to Thursday from 9:00 to 5:00 p.m. and closed for dinner from 12:30 to 13:30.
  • For any questions, please contact our customer service.

FAQ

Can we send our order via fax or mail?

No.  All orders must be placed through the SESCO website. For all other situations, please contact Customer Service.

Is it possible to add or remove an item from an order?

Yes.

If the order is still in the shopping cart, then, so long as you do it that same day, you can remove an item by clicking "Remove this item." To add a new item, you must again select the school and grade and enter the student's exact name. The item will then be added to your shopping cart. If you want to make changes after the day on which you placed the order, you must empty your shopping cart and start over.

If the order has already been paid for, you must contact Customer Service at least 7 business days before the approximate postal delivery date. If you opted to come pick up your books at SESCO, you can make changes to your order at the in-store counter.

Please provide the following information when making a change to your order:

Order number

Student's name

Phone number

Product code of the item to add or remove

Item title

Is there a penalty if I remove an item from my order?

No. SESCO understands that there can be last-minute changes in a student's course selection, admission status or school selection. These situations do not lead to any penalty or additional costs. If the order has already been delivered (or picked up), our normal exchange and refund terms apply.

For any other reimbursement to a credit card, an administrative fee of 3% applies. Please contact Customer Service for more information.

How can I get an order form?

On Sesco's website, select the school and the desired level and then click "Print the PDF Order Form".

We are unable to be present at days provided by the college for receipt of volumes. What should we do?

You can ask someone else to go in your place, bringing your order confirmation or order number. We require a piece of I.D. to collect a prepaid order. Customer Service can also propose a date for you to come collect your order at SESCO.

Can we place an order by phone at all times?

No. Because we have over 40,000 customers, waiting on the phone would be too long and we could not guarantee quality customer service. However you can order on our Website immediately.

We missed the order deadline. Is it too late?

No. We must receive your order at least 7 business days before the first pick-up date set for your school. After that, we invite you to contact Customer Service to find a solution.

Please note that items on orders received after the deadline run the risk of being temporarily out of stock. It is therefore possible that you won't have your books for the first day of school.

Is the site secure?

Our site has been secured to maintain transaction confidentiality. SESCO does not keep any of your credit card information.

Must I pay for my order places online?

Yes, all unpaid orders will not be transferred into our order management system.

What methods of payment are accepted on your website?

The only credit cards accepted are Visa and MasterCard as well as Interac Online.

Should I take possession of the goods if I place my order online?

No. You can choose to have your order delivered to the address of your choice, or you can come pick up the order at a point of sale if the system offers you that option.

Can I create a single order for all my children?

No unless they are in the same school at the same level.  However you may place all your orders under the same profil. Once the first order is added to your shopping cart, return to the home menu and repeat steps 2-3 for the next child before proceeding to payment. The second child gets a 30% discount on shipping fees, a third (or more) child gets 60% discount if the orders are placed before due date.

I forgot my password. What should I do?

On the home page, click "Log in" and then on "Forgot password?" Then enter your email address and the system will send you a new password. You can also call Customer Service.

I will be away at the time of delivery, can I change the date?

No. We can't change delivery dates because we're working within such tight deadlines. The SESCO packages won't be left on your doorstep. Canada Post will leave a card so you can securely pick up your package at your local post office when you return. Canada Post keeps packages for 10 business days. If you will be away longer than that, we suggest you use an alternate delivery address (e.g. neighbours, friends, relatives, work).

Should I bring a copy of my invoice received by email in order to get my order?

Yes. Please print the document you received by email and bring it with you. It's your proof of identity and proof of purchase. We unfortunately cannot hand over an order without proof of identity and purchase.

Can I change my shipping address on my own?

You can change the address in your profile on our website for all forthcoming orders. For current orders, please contact Customer Service.

How may I return an item?

For returns, please contact Customer Service at 450-667-9227 to get an authorization. All returns not authorized by one of our agents will be refused and returned to you at your expense. All returns are done at your expense, except for defective products. For defective products, a prepaid return label will be sent to you via email.

Please use sturdy cardboard packaging and make sure the item will not be damaged in transport. Any book or supply that is received damaged will not be accepted and will be returned to you at your expense. We do not advise using ordinary or bubble envelopes.

To get a refund, you must return the product within 10 business days of receiving your order. Please enclose the receipt or a copy of the receipt on which the item is listed. After the 10-day period, no refund will be issued and the item will be returned to you at your expense.

Local: 450 667-9227
Toll-free: 1 877 667-9227

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